Head of Customer Success
United States · Remote
Senior +1 · Full time
Posted 3 years ago
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Who We Are
 
Settle is a fintech company on a mission to help small and medium businesses thrive by taking the worry out of cash flow management. We’re building software making it super easy for finance teams to track, pay, and reconcile invoices. We pair that with lending products to offer our customers the power and flexibility to choose who, when, and how to pay their customers.
 
Our small but growing team (35+ people) was founded in San Francisco along with an engineering hub in Lviv, Ukraine. We’re building a fully distributed team and support you working from where you are. We're well funded with backing by Kleiner Perkins, Founders Fund, Max Levchin's SciFi Ventures and others. We provide competitive benefits, compensation, and equity. We're looking for motivated individuals who are eager to build something from scratch to delight our customers!

What You'll Do

  • Drive the Customer Success strategy and execution.
  • Manage a set of exception individuals and help them grow.
  • Represent the voice of customers and the customer success team in product asks.
  • Work with customers to identify issues and solve their problems.
  • Work with our engineering and design team to form the product roadmap.
  • Identity new products by speaking with our customers and understanding their needs.
  • Monitor customer health.
  • Drive initiatives to help clients grow and remediate customers relationships that need fixing.
  • Hire!

What We Look For

  • 8+ years in previous experience in customer success or related fields.
  • Strong written and verbal communication skills.
  • A desire to move quickly.
  • An advocate for the customer.
Settle
Settle is a fintech platform that automates B2B payments and provides working-capital solutions for businesses.
Size:  11-50 employees
Funding Level:  Early-stage Startup
Total Amount Raised:  $21.0 M
Year Founded:  2019
Investors
Founders Fund
Kleiner Perkins
Caffeinated Capital
Village Global
SciFi VC
Work Life Ventures
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