Robert Hayes

“I have had the great opportunity to be mentored by Robert when I was GM for the Clark site. He is looked up to by many because of his vision and strategic decisions. The remarkable leadership ability that I have seen in the years that I worked with Robert is still unmatched up to this day. His riveting passion for the business and growth of his people is what also sets him apart from the VPs that I have worked with. Given the chance, I would work again with him without thinking twice.”

“Robert Hayes passion drives his success and propels him as the go-to person to fix any problem. His ability to think big picture and still understand the impacts on his front line employees is absolutely amazing to be a part of. He has proven himself successful at accurately analyzing existing operations, designing effective solutions, and overcoming challenges to deliver outstanding results.”

“I was initially impressed with Robert four years ago when we meet; his technical skills, communication skills, and professional demeanor. Since then he has evolve into an outstanding strategic planner, able to share/explain his vision to all employees at any level, and most important, get them to buy in and execute his plan. Robert has my highest recommendation, and I am happy to furnish more details if you would like additional information.”

“In the 4 years (still counting) I have worked with Rob, I have learned that he is very supportive, hard working and conscientious person with the ability to adapt to ever-changing business circumstances. Rob is a lead contributor on one of the biggest account of CRM. From the time we started working together in completing his level II positions, he consistently makes extra effort to ensure hiring/projects are completed on time. Furthermore, he regularly assumes responsibility for ALL his CRM accounts and sees them to growth and success.”

“I've worked with Rob since we both launched operations together (different LOBs) up in a semi-remote area in the Philippines, to now seeing him in the National Capital Region. Throughout the entire time, I've rarely seen someone so dedicated and more than willing to put in the hours required to succeed. Often he would be the first to show up and the last to leave, trully leading by example. His ability to up-train his people to bring them up through the ranks is unmatched as well. Many of those same people that initially started out as Operations Managers or department-specific managers are now holding a title that is 3+ levels above from when they first started. Rob has the ability to take people in a BPO environment and bring them up to a performance level the same as, if not superior to, their counterparts On-shore. He is definitely value-add to any organization.”

“Rob has the passion needed to be a success in this industry. He backs it up with unmatched knowledge and forward thinking. Definitely an asset to any team.”

“Rob Hayes is extremely service and client oriented with a unique combination of intuitive and analytical abilities. His broad professional experience aids in his ability to identify opportunities for improvement, with the vision and experience to develop and successfully implement critical projects. Rob is also a great mentor to his direct reports and has a tremendously positive influence on everyone he leads or collaborates with.”

“Rob is an excellent business minded manager who leads by example and always delivers results. He managed me directly when I was first promoted into a supervisory role at NCO and he really helped me become successful in this role. I highly recommend Rob, he is wise beyond his years and he is that rare kind of individual who always comes through.”

“I have had the luxury of working with Rob over the last 8 years and have very much enjoyed it. Currently Rob and I work in different locations managing the same client. He is always willing to share his best practices to allow others to share in the success he is seeing in his location.”