Agent Assist release notes

This page documents production updates to Agent Assist. You can periodically check this page for announcements about new or updated features, bug fixes, known issues, and deprecated functionality.

You can see the latest product updates for all of Google Cloud on the Google Cloud page, browse and filter all release notes in the Google Cloud console, or programmatically access release notes in BigQuery.

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November 30, 2022

The Agent Assist Smart Reply feature now supports French (Canada) in addition to English (United states). See the language support page for details.

November 15, 2022

Agent Assist has launched backend modules as a GA feature. Backend modules is an out-of-the-box solution that provides an effective backend infrastructure, making integrating Agent Assist with your agent system faster and easier. See the backend modules basics and integration guide for details.

The Agent Assist Console is now GA. The Console now also includes built-in workflow tutorials that walk you through creating a dataset, training and testing a model, and creating a conversation profile. Sample datasets and demo models are now provided as well. To see the new Console tutorials, navigate to the Console and click the Get started button under the feature you'd like to test.

Agent Assist now supports sentiment analysis of voice data as a private Preview feature. For more information, see the Agent Assist private features documentation. To gain access to the private documentation, please contact your Google representative.

Agent Assist now supports CCAI Transcription as a GA feature. CCAI Transcription allows you to convert streaming audio data into text transcripts in real time, allowing you to implement Agent Assist features for use with voice data. See the documentation for details.

September 01, 2022

Agent Assist now offers the new Summarization (Preview) feature. Summarization allows you to automatically provide your agents with summaries after each conversation has ended. See the Summarization documentation for details.

Agent Assist now offers regionalized data residency. When you specify a region, your data-at-rest will be confined to the specified geographic region or location. See the regionalization and data residency documentation for a list of supported regions and more information.

July 12, 2022

Agent Assist now offers UI Modules as a public Preview feature. UI Modules are an out-of-the-box option for integrating Agent Assist features into your agent UI system. For more information, see the UI Modules documentation.

February 28, 2022

Agent Assist is now GA. GA status applies to the following features: