UX Research Apprentice - 6 months

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

In 2022 we are looking to fill apprenticeship roles in the Experience Organization, that consist of nearly 600 employees in Product Design, Design Operations, UX Research and Technical Content.  
 
As an apprentice, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team. 

What YOU get to do as a UX Research Apprentice 

• Participate in planning and facilitation, analysis and reporting on various research initiatives. 
• Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team. 
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings. 
• Support design formative or summative validation through iterative usability testing 

Who YOU are:  

• Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields 
• Some working or project experience s applying research or design thinking   
• Knowledge of planning, developing and conducting User Research and Testing 
• Comfortable in a customer facing role. 
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design 
• A go-getter, ambitious problem solver with a growth mindset 

Apprenticeship details: 

• 6 months: 
  • Start Date: July 11, 2022 
  • End Date: December 16, 2022 
• Full time 
  • 40 hrs/week 
  • Benefits – health benefits, 401k, etc 
  • Hourly competitive pay, based on experience 
• Location: Open to all locations in the United States (Remote and onsite) 
• Relocation stipend offered  

Qualifications

Career changers and/or emerging talent: We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn 

• Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply 

• Ability to commit full-time during program dates 

• Applicants must be currently authorized to work in the United States on a full-time basis  

***Actively enrolled, or recent university graduates (May 2021-Present), are eligible for internships and new college graduate roles instead ***

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.